Customer Testimonials
Andy Gee and Allen were both a great help. Appreciated the ease of communication in dealing with this dealership.
Had a great experience with all of the staff at Vancouver Volkswagen. They were really friendly and helpful. Also, Andy Gee did a great job when I picked up the vehicle explaining all of the features and introducing us to the car. Thanks!
Everyone at Vancouver Volkswagen was amazing. Andy, Mark, Cynthia and the rest of the staff made the purchase of our new EV a great experience.
Excellent customer service. Our sales consultant Ryan Linton was knowledgeable, informative, and went the extra mile to make sure we were happy. He was also very friendly and made what could have been a stressful process smooth and even enjoyable! Definitely recommend Vancouver Volkswagon and Ryan to anyone looking to lease/purchase a VW.
Picked up my beautiful new id4 today and couldn’t be more pleased with the service! Mark, Lauren and Allen of EV team easily convinced me to buy this car by answering my millions of questions, Howard in finance made things quick & painless signing the paperwork and finally Andy G helped throughly explain all the bells & whistles of my new car!! highly recommend Van VW 🥰
Bailey was super knowledgeable & went out of her way as a sales person to source the rare car I wanted & made sure I got it. The two finance guys I dealt with weren’t pushy at all, very straight forward & even genuinely personable which is rare from my experience. Vik the insurance associate was cool & saved me a little $ & most likely has the best beard on the west coast. Andy the delivery specialist was really awesome & you could tell he loves his job. I’m coming from a 2009 econobox into a loaded Golf R ...
We had wonderful experience at Vancouver VW .The entire team was professional and helpful during the entire purchase process.5 stars for sure.
Thank you Andy for your expertise! Show us how to operate our new Tiguan. Thank you the Vancouver Volkswagen Team🙏
I was very pleased that they had kept a demo for us to drive last year. It lead to us owning the ID.4 we now have.
Can’t rate Vancouver Volkswagen high enough. Bailey and Andy made my buying experience fun and stress free. It’s my second car from Vancouver VW and will def go back to them again. Thanks Bailey! I love my Taos 😍
I had the opportunity to work with a brand specialist, Travis Hume, who helped me sell my car. He was excellent, friendly and professional! I highly recommend him to everyone. Excellent deal, perfect communication throughout the process Top notch service from him throughout the sale and also offered me the best price. Very accommodating and knowledgeable. Thank you for a great experience! Five stars is a must! Also, thank you Aaron Blitzstein for the quick process. The whole team is great. Thank you so much! Keep up the great work guys!
The VW team were great. They worked together to ensure that we were happy with the purchase, and there was none of the expected “pushy sales” aspect to any of our experience. They responded quickly to our questions and made the whole experience easy and stress free.
Thomas - you and the team were rock stars. Truly phenomenal service and dedication to detail, lots of updates and communication and a truly incredible checkout experience. I changed dealerships, (after purchasing 3 from the same one), based on the positive interactions and dedication I experienced. The whole team put in the effort for me, and they all seem to be enjoying the place where they work, which showed in the way they treated me. Andy Gee was awesome at check out - first time I event actually had a check out!! Thank you Andy 🙌
Absolutely thrilled with my Vancouver Volkswagen purchase experience on my brand new 2024 GLI! Haili from the sales team went above and beyond, attentively tuning into my preferences and crafting an offer that exceeded my expectations. Kelly, the finance guru, made the paperwork maze a breeze, offering clear and thoughtful guidance throughout the new vehicle purchase process. Not to forget Andy, who was a lifesaver even before I set foot in the dealership! His expertise shone through as he expertly fielded my questions, both pre and post-purchase. To Vancouver Volkswagen and its stellar teams, you've truly earned my applause and ...
I will never service my car anywhere else. The staff is amazing and very accommodating.
All the VW Staff was really helpful with guiding us thru the process to getting the new ID.4. We love the support from Cynthia, Howard and the two Andy's!
My family recently purchased a new vehicle from Vancouver Volkswagen. Our new car was ready for delivery and the person who did the delivery was Andy Gee who deserves 5 stars for his time, patience and excellent customer service that he provided for me and my family. Thank you Andy!
All staff we dealt with were highly professional, fully competent & personable.
Thank you very much for all your professional support yesterday. I have never had the car shopping experience this smooth before! You are all so efficient and each one of you made us very welcomed 🙂
From the first time we visited Vancouver Volkswagen our experience has been amazing. Lauren on the EV sales team was not pushing, which was refreshing, and had a relaxed approach which put us at ease. The delivery process was friendly , informative and again not pushy. We would highly recommend this dealership. Thank you to Lauren, Cynthia, Bryant and the delivery service team for making our experience pleasurable!
This is my first car buying experience and everyone was super friendly and helpful. A big thank you to Andy Gee who went through all the features of the vehicle with me and made sure everything was set up to my liking.
Travis Hume in sales provided excellent service, and very knowledgeable about cars. Thank you Andy G for your excellent delivery service.
Always a pleasure doing business with Vancouver VW, from our awesome sales person Travis, I will also mention Bailey in Sales as she is equally amazing to the Sales Manager Johnty to Chris in Service, Kelly in Finance and last but not least, the man that knows everything VW and without him we would not know how anything works in our VW, the Amazing Andy Gee. I have been coming to this dealership since 1999 with my VW Corrado. I have purchased numerous VW’s from them and have never been disappointed. There are many great people who work there that ...
I just purchased my 5th Volkswagen in 25 years so clearly I have brand loyalty. As important to me as the brand is the sales team. Gil Santo and the team at Vancouver Volkswagen are exceptional. It was our third VW bought from Gil. We could not be happier with our new Taos. The experience was great from start to finish. It is worth the trip into Vancouver to receive the customer service provided there.
Big thanks to Marc And Andy. Marc was very patient and not pushy while providing all the info necessary for me to make my decision! If you are looking for an ID4 this is the place!
I recently had the pleasure of purchasing a Taos 2023 from VW Vancouver, and I couldn't be more delighted with the experience. From the moment I walked in, the service I received was exceptional until the day they delivered my new car Andy Gee explained me all the features and answered all my questions. The entire purchasing process was smooth and efficient. The paperwork was well-organized, and they explained every document thoroughly. I highly recommend VW Vancouver. Thank you to the entire team for going above and beyond in providing excellent service.
Picked up my new VW yesterday. Everyone at Vancouver Volkswagen was great to work with. Big shoutout to Andy for his explanation of all of the features of my new vehicle.
Thank you for the wonderful experience! Special thanks to Andy for getting our car ready and providing detailed instructions, Thanks to Gil for being clear with communication.
Great dealership. Very helpful and never felt like they were trying to give me a bad deal on a car. I've owned two cars from this dealership and am very happy with their service.
Andy Gee provided amazing service on our ID4 delivery at Vancouver VW Highly recommend
Recently purchased a car from here, and my experience was nothing short of amazing, Thomas the sales rep was super helpful about the car I was buying and made sure it was the right fit for me, it’s not just about sales here it’s about creating a relationship with this family owned dealer and continue to do business, which I will be doing on my behalf.
Just picked up our new VW ID4 from Vancouver VW. This is a small dealership in size but massive in customer support and sales. Our salesperson Mark Hansford is also the manager of the EV dept. at this dealership. He is an energetic and knowledgeable EV specialist who was a great source of information. Newer vehicles like this can appear complicated for us old school gas/diesel vehicle owners. Marks knowledge base and experience made our decision very easy. Andy Gee, Vehicle Specialist, was able to give us the hands on information and demonstrate the operational features before driving off. ...
This is a great dealership to bring your VW. Thanks to Tina for being honest, professional, and for making my experience a very good one at this location. Will definitely come back.
Everything about Vancouver VW was professionally handled.
We had a terrific experience at Vancouver Volkswagen picking up our new I.D. 4 today. Andy Gee walked us through all the bells and whistles that these new EVs possess. His patience, knowledge, and friendly manner made what could have been a frustrating experience quite enjoyable.
Loving my ID4 from Vancouver VW! Special thanks to Andy and his team. Excellent service!
Got our new VW EV vehicle here. All the staffs we dealt with here was very attentive to our questions and needs. They all works as a team and all our concerning about our vehicle of choice was answered promptly. They are more then welling to work with us and even around our schedule with a toddler in tow. Their communications with us was conducted with professionalism beyond any dealership I had dealt with in the past. They made our buying experience quite smooth and we didn't felt forced into any unwanted extras. Thank you VW Vancouver.
VW Vancouver has amazing service. Prompt service and caring staff. My battery died in my golf (luckily I was parked only 300m away from the dealership). I had to catch a ferry to the island (I did not buy my car at this location and they still cared all the same). Tina at the service desk listened to my whole predicament and went in the back to talk to the service guys. (Disclaimer: VW does not normally do this, you gotta book an appointment) Even though they were booked full of appointments the team at VW went way above and ...
So excited about the purchase of my VW Taos. The entire VW team made the process so easy, thanks!
The entire staff were friendly and helpful...Andy, despite being very busy, took time to explain the necessary detasils and provided follow up!
Ryan was very helpful with all the process and the paperwork. He gave us an amazing deal for the car. I would recommend 10/10 service for vancouver volkswagen. All of the staff is very friendly. They do not push you through the deal. Amazing work!
The sale process from first call to delivery was flawless. Halli, was friendly and knowledgeable. The dealer owners were thoughtful and responsive. Delivery was smooth from documents, through to Andy’s excellent introduction of the array of features in our new car. An absolute pleasure to do business with them all.
Great car buying experiences at Vancouver Volkswagen. Thomas and Andy are passionate about what they do and very helpful.Howard in the finance department explains everything very well and special thanks to Yannas! Thanks to your friendly staff showing excellent customer care!
We recently leased our new 2023 Tiguan, and we're feeling quite pleased about it. Andy was instrumental in our journey, providing invaluable assistance. His detailed explanations covered all the bases, and his consistent patience was evident as he expertly handled our many questions with care. We genuinely appreciate his outstanding service
The place was awesome. I had bad experience with another dealer. Here I received EVERYTHING I was promised then some. Gil, Kelly and Andy were all very helpful and just showed me amazing customer service. It was a great experience and I will buy my next car from here too... the color I wanted right off the showroom floor.. too bad Journey Chrysler in Poco sucked.. oh well I rather Gil have the sale...Thanks guys.... Jayden Patel
Amazing customer service!!! Made learning all aspects of this new vehicle so easy and simple. Would recommend this to anyone!
Hats off to the team at Vancouver Volkswagen, service was top notch. Howard in Finance was fantastic and explained everything. Their insurance agent Vic was smooth and got me BC park plates I wanted. Finally Andy F the delivery specialist was amazing and went over the vehicle and all of the features with me, even helped me setup carnet. Overall 10/10 experience going on my second lease with Van VW. Thank you 🙂
Haili (sales) was helpful, informative and patient. She answered all of my questions with a big smile. Kelly from finance was polite and Andy at vehicle handover was helpful and guided me through all the features of the car
Andy was really helpful and informative in helping us get set up in our new id4. We've never owned electric before so there's a lot to learn. Great experience.
Thank you so much Andy Cynthia and Allen for my new ID.4. Andy did my delivery and was super nice, helpful and had a very nice smile
Andy was very helpful in going over our car’s functions with us. He also ran to grab a big bow for us to take a photo with our new car! Thanks for the friendly service. Would recommend others to this specific VW location.
Eveyone at VW Main street that I have dealt with has been amazing . Tina , Thomas and Andy are my go to’s for all my VW needs. Highly recommend!
I actually bought a non-VW trade in here and LOVED the experience so much that I'll never go anywhere else. Friendly, professional, modern & I not once felt taken advantage of. Would highly recommend- thank you Ryan for a fun sales experience..
All of the staff at Vancouver Volkswagen were knowledgeable and helpful! Thanks Aaron, Hallie & Andy for all of your help and for making our car purchase seamless. We couldn’t be happier!
Purchased an A4 from Vancouver VW. Whole process was extremely smooth. Thank a lot to Andy for helping me go through the features of the car. Very patient and helpful. Thanks to the Vancouver VW team!
Haili was amazing. So helpful, knowledgeable and down to earth. I wouldn’t go anywhere else.
I purchased my first EV vehicle, an id4, from Vancouver Volkswagen and had a great experience. Their EV team is very helpful and responsive, Cynthia always answered my questions in a friendly and precise manner, which made the buying process a breeze. Andy explained my new car to me. He was very patient even when I repeated the same questions over and over (as it’s because so different from my previous car). He was also great at explaining everything with care, and overall, I am very impressed with the quality of the service.
Wonderful service, friendly people. Bailey made us feel very welcome. Andy made sure I knew everything about my new Tiguan before I left the lot.
The entire experience of buying ID.4 from Vancouver Volkswagen was great specially the car delivery and what Andy Gee did. Andy was very helpful from few days before car delivery through car delivery and following up after.
Top notch service with a pretty bow on top! Gil Santos listens to your needs, I felt at ease with him. I highly recommend working with him. You can tell that everyone at this location likes working there. The reception is friendly and professional. Howard in finance is very patient and explains everything clearly. Andy, the Vehicle Delivery Specialist was sweet and showed me how to use my car’s cool features! Thank you Vancouver Volkswagen!
I was so impressed with Vancouver Volkswagon. Both Gil and Andy were great. I couldn’t have asked for a smoother experience. LOVE my new Execline Atlas.
If your looking for a new or pre owned vehicle in Vancouver this is the spot. Make sure to ask for Travis for a great experience.
Andy was so kind for us. He explained kindly and has good smile.
We picked up our ID.4 from Vancouver Volkswagen on Main and were very impressed by the superb service from the whole team there. A big shoutout to Andy for a comprehensive demo and explanation of all the features, plus attention to detail to ensure a spotless presentation and delivery of our car (nice touch with the red bow!). Andy even took initiative to preset our stations for our favourite genres of music.
Really smooth transaction. Special thanks to Andy Gee for exceptional new vehicle delivery service. Definitely a difference maker for purchasing vehicle at Vancouver VW.
Got some new wheels and tires put on my golf , Richard in parts went above and beyond especially given me all the part numbers I needed for some other projects I got going on with the R … annnnd Mat in service, holly what can I say … really crushed it when it came to “ service “ he really got me set up for my trip , topping up fluids annnd making sure everything was good by keeping me posted on what’s happening thanks guys
Friendly informative and caring staff
We had a very nice overall experience at VW. Alan was very helpful with providing us with all the details for the vehicle we were interested in. Anna addressed all our concerns and follow up questions. We were in the long wait list but Anna helped us get our car earlier than we expected accommodating our need so we could take the car for our long drive trip. Bryan from finance provided all the necessary information and more. Andy helped setting up the car and giving a thorough overview. Overall, the end to end experience was amazing, very informative and ...
Andy is really awesome and super patient with a new ev owner.
I just bought a new ID.4 and drove it away yesterday. I'm super pleased with the service from Andy, Allen, and Cynthia. The whole team did a great job getting me into this amazing new vehicle. Now, onto driving this awesome new ride. I had a few friends go elsewhere to order their new VW's around the same time as me and they're still waiting....not me. Thanks Vancouver Volkswagen, great job!
Great experience working with Allen! Available, super helpful and efficient. Got us a price we were happy with! Thank you!
Shout out to Matt in the Service Dept. He was able to squeeze our VW in for a flat repair on a long weekend. Much appreciated!
Great service and knowledge. We recently got our new ID 4 here. Special thanks to Andy for going through the the car details and teaching us how to use it.
VW Vancouver and it’s Staff have been Awesome! I would like to mention Mark Hansford, Mr. Jill, Kelly Zeng, Andy Gee, Johnty for their above excellent and superior service and attention to us and our new ID.4 and for making the experience so smooth and successful. We are extremely grateful for all their assistance. I give these phenomenal people and service 5 stars each! Maria Victoria Casal
I had an outstanding experience with Vancouver VW! I worked with Ryan who was excellent ... highly recommend. However, all the staff greeted me with warmth and professionalism including the tech guy who showed me the car. The purchasing process was seamless, and the financing team worked diligently to offer me the best deal. The overall transparency and honesty in their dealings impressed me. I felt confident and excited about my Taos. Moreover, the post-purchase support has been exceptional. The service department has been prompt, efficient, and courteous, taking care of all my maintenance needs. I highly recommend Vancouver VW to ...
Just bought a VW ID 4 from Vancouver Volkswagen. Everybody was helpful from Mark, to Kelly and Jordan and finally Andy who was a great help explaining the many features of the car. Thank you!
Very friendly and helpful team
Just picked up my ID.4 from this dealership a few days ago and the vehicle delivery experience was seamless and great. From Mark (sales) to Howard (finance) to Andy (delivery and walkthrough), the service provided was top notch. Andy was very patient with our questions and ensured that we were happy with our new car before we left the lot.
Highly recommend Vancouver Volkswagen for an EV purchase and very fair priced trade-in for an old EV. Ordered the AWD ID.4 Pro, and am extremely pleased with the service that I received, and the car itself. The staff in Vancouver, specifically Mark, Allen, Arshan (insurance), Andy were simply great to deal with. They are all knowledgeable, and willing to go above and beyond to meet all needs and answer concerns. Special shoutout to Mark, who was patient and gave us the time needed to sort through rebates, finances, etc and never felt pressure throughout the process. 10/10 service.
Thomas and Andy are ROCK STARS! Vancouver Volkswagen was a pleasure to deal with from top to bottom.
Everyone from the Vancouver Volkswagen EV team has been wonderful! Although, it took us 1 and a half years to get the ID.4, it was well worth the wait. Mark, the manager has been very responsive to emails keeping us updated on the status of the order/delivery. Will was quick with the trade-in appraisal. Bryant made finalizing the purchase smooth. Kelly reviewed the documents efficiently. Finally, Andy was excellent with the final delivery of the vehicle. He was quick and thorough with the tour and showed us all the tips and tricks with the infotainment. Furthermore, Andy helped with post-purchase ...
Ryan was incredibly patient and thoughtful throughout the leasing process. He treated me fairly and with kindness. I know maybe those sorts of things don't matter to a lot of folks. Maybe they just want the best deal. But I ALSO feel that I got value for money with the deal that I got on my new Tiguan. Ryan is an excellent ambassador for the brand. 10/10
My 2023 ID.4 was ready and beautifully detailed when I arrived as Mark Hansford promised. Smooth passage through purchasing and insurance, then out the door after a five-star introduction to the vehicle by Vehicle Delivery Specialist Andy Gee. I highly recommend Vancouver VW for buyers interested in EVs.
Great service as always!
I love Volkswagen. I had a 2016 I bought second hand, never gave me an issue. Just sold that car and purchased a 2019 Volkswagen Jetta, unfortunately after 3 weeks it had issues with its driver side switch. I'm on a tight deadline with a road trip I leave for on Friday and they took my car in today. They were short staffed, and very busy. No questions asked, they helped me. Thank you Volkswagen Vangroovie. I'm very grateful.
Talk about service. The service manager Jens and his team are patient, understanding and caring. We also leave with a smile and knowing we are in great hands. Thanks again for the amazing experiences each interaction. Until next time team!
Great customer service, Andy really knows the ID.4 and I learned some good tips from him.
When I bought my car in 2019, the overall experience was not great. However, this new administration has made a great effort to improve their service. Not everyone is great but Tina, Jackie Chen and a few others are absolute legends. I went for the standard 80k service and had a great experience with timely delivery and a complementary car wash. Not many places do this and it should be a must. It costs dealerships nothing and speaks volumes about their priorities. 100% recommend.
These guys are awesome! Always friendly, gave me a good trade in deal for my car and even waited few weeks until we were ready to pick up our newest electric!
Everyone was kind and helpful. Andy knows all about the vehicle and willing to help as much as possible. Thanks!
Got car in a month, excellent customer service and walk through by Gill. Thanks for getting back to us so quick!
Just received my 2023 ID4 Pro earlier than expected! Great service at this location. Everyone is very friendly. Andy Gee, the delivery person, was very efficient in emails and knows the car very well. My husband said he is very friendly and "did it all." You can tell he is a hard worker as I forgot something at the store and went back to get it after hours, he was still helping someone with a car delivery whereas everyone else was gone! No hesitation at all if you need anything! 100% recommend this location if you're looking for a ...
Andy was patient taking his time to explain the different functions of the new car even when it’s past the normal work hours. He was thorough and able to explain a couple times functions which are more complicated to understand. He also made himself available for follow ups if and when we need to get a refresher on certain feature . An overall good experience. Thank you
We recently bought a VW Taos and we had a five star service. Nice people and great service.