Customer Testimonials
We just bought a 2020 Mazda CX-30 from Bryant Valverde. It was a great experience all around and it Bryant was lovely to deal with!
Our long-awaited ID.4 finally came. Johnty got us a fair deal on our trade-in vehicle, and Jody guided us step by step through the paperwork. Andy ensured we got a personalized tour of our new car and its features. I truly appreciate the team at Vancouver Volkswagen for all their support and for keeping us updated throughout the process. Special thanks to Mark Hansford for his speedy email replies and for ensuring we are cared for.
Super helpful staff and had friendly vibes through out 🙂
Just picked up our new EV, and although it's been a wait to get it, Vancouver Volkswagen worked hard to constantly keep us informed of what was going on, and to do what they could to get things done. Manufacturing delays and supply chain issues are making it hard for everyone in the car business, but the excellent communications and followup made the wait a lot easier, and the delivery great.
Staff are lovely!
Mark Hansford | EV Sales Manager, Kelly Zeng | EV Team / Finance Manager, Andy Gee | Vehicle Delivery Specialist. VW Vancouver certainly got the winning formula figured out. The team assisted me through out every step of my purchase experience. Questions are always answer in a timely fashion. They even went above and beyond to accomodate some of my special reuqest. Special thanks goes to Mark Handsford whom dealt with me over the last year while I wait for my ID.4. Amazing communication as if I am a true friend.
They are honestly very helpful with etiquette. They took care of the whole purchase process very professionally. Every body there was kind and friendly and answered all our questions. I highly recommend them.
Amazing customer service and experience from the service team!! I couldn't thank Michael and the technicians enough. I have a 2013 VW Jetta (original owner) and I've been having an A/C issue the last 4 years. I had originally bought and brought my VW in for servicing at Capilano VW, and paid $400, plus took my vehicle in multiple times and they were not able to find any issues. I literally just took my VW to Vancouver VW once and they were able to find and fix the issue no problem! I had purchased a 10 year warranty and am so ...
Exemplary service!
I picked up my new Tiguan highlight R-Line today. Howard Yu and Andy Gee gave me loads of help and provided excellent service. I will enjoy driving my new car very much. Also, salesperson Sean Chen gave me a fantastic deal that I appreciated a lot.
The service was great. Howard and and Andy were very detailed and helpful. We did not have to spend too much time there so our car delivery experience was amazing!. Would recommend Vancouver Volkswagen to all my family and friends!
Professional experienced team.
Got our ID.4 there recently. Everyone from Sales to Finance to Delivery Specialist were great! Thanks Mark, Howard and Andy for making this such a smooth and easy purchase! Keep up the great work! 💪🏼
We received the ID4 last month and we love this car - so many cool features and smooth ride. Thanks to Kevin, Mark, Jodi and Andy for getting us our first vehicle! A++ service & great car buying experience (and thanks for the bow!)
The service I received at Vancouver Volkswagen was 5 star from start to finish. Very thanks to Bryant Valverde
We are thankful for all the services provided by the staff at Vancouver VW. We ordered an ID.4 through the dealership. Mark provided prompt updates and was so patient with us throughout the entire process. Andy is great with the knowledge of the EV and helped us navigate through the functions of the vehicle smoothly. On top of that, Kev took care of our questions and needs even when he did not work with us directly and we just met him at the dealership. Overall it was a fun and enjoyable experience, and I can't appreciate the staff there ...
The best experience ever when making such a large purchase. Mark Hansford looked after us through the entire journey. Kept us updated throughout and got us into the most amazing vehicle. The ID.4, what an amazing car. I have huge appreciation for Andy Gee, who walked us through the orientation of our new vehicle. He didn't miss a thing. He is such a valuable resource to have on speed dial. All in all, I will always be a client of Vancouver volkswagen. Did I say they're terrific? We love, love, love this car.
Great experience at Vancouver VW. They are supportive and found them to be client-driven... I highly recommend this location to have your dream car at your next stop. Thanks Vancouver VW team 🙂
The service I received at the Vancouver Volkswagen was excellent from the time I placed my order for the ID.4. Mark and Howard made our purchase experience easy and took the time to explain other options available. Andy picked us up at home due to snow and driving conditions, and another staff also named Andy helped us with the car features and apps. Insuring the car was also a breeze and again felt no pressure to buy more than what I really need and can afford. Thank you team Vancouver Volkswagen!
Great cars. Great showroom. Great service.
Can't recommend this Volkswagen branch enough. Ryan was a pleasure to deal with, and would highly recommend his service to anyone looking to buy a new or used car. From start to finish the whole team at this branch was excellent, very accomodating and helpful. Thanks so much!
Great experience, Staff are Great !
Finally got my ID4 from Vancouver Volkswagen, the EV manager Mark has been very helpful in the process. The delivery specialists Andy is very professional and patient in briefing us new features in the EV world. Love the new car!
Vancouver Volkswagen made our recent vehicle trade and purchase so easy. Gil helped us find what we were looking for and set us up for a test drive and we worked with Will to hammer out a deal everyone was happy with - both were wonderful to deal with. Thanks for such a great experience. You get the stamp of approval from these long-time VW enthusiasts!
Vancouver Volkswagon took great care of me. So happy driving my new ID4
I have my ups and downs with VW throughout the years but this time around, the experience was great. Granted, we had to wait a long time for our EV but we knew the possible wait going in so we were able to manage our expectation. Mark, the EV sales manager and Andy, our Vehicle Delivery Specialist were great. Once there was a confirmation about our car, everything went smoothly and we now have our car in less than two weeks. We are very happy with the car and the experience.
I had a really good experience at Vancouver VW, which was honestly quite refreshing having been to other dealerships. I found the staff to be friendly, honest, straight up, not too Salesy, and yet they offered me a much better deal than I was being offered elsewhere so I'm really happy I went there, I love the car, and I'm quite sure I'll be going back in future. Big thanks to Ryan, Andy, and Howard! Thank you!
I had a wonderful experience at Vancouver VW. From Gil helping me with test-driving to getting an awesome deal, and the financial services- Howard, insurance to vehicle delivery, the whole service was pleasant. I urgently needed a car and they made it happen in 2 weeks. Thanks Vancouver VW team for making this happen!
Couldn't be happier with a dealership than Vancouver Volkswagen including everyone who helped us!! Very professional, prompt, truthful..... was very impressed with the level of customer service!
Amazing experience with Vancouver Volkswagen ! Ryan and Johnty were so helpful and knowledgeable. They ensured all our requirements were met and went above and beyond to make sure of it. If you are in the market for a vehicle this is the place to go.
Awesome service! We’re very happy with everyone involved:)
Purchased our son his first car here today. Kevin K. was extremely helpful, personable, and professional. He made the process easy and it was a wonderful experience from start to finish. I would recommend him and Vancouver Volkswagen anytime!
Highly recommend! Howard went above and beyond to make everything go smoothly. He is friendly, helpful and responsive. Andy showed us all the details of the car which is so caring, patience and knowledgeable. We appreciate the help from all of you.
The purchase of my new car was easy thanks to Gil, Jody and Andy. They really make the process stress and worry-free. Their professionalism made sure I walked away a happy customer. Thanks Vancouver Volkswagen team!!
After experiencing a Google Map crash, I am rewriting this review in NOTES to cut-n-paste; as such it’s abbreviated. 5-Stars doesn’t begin to credit this dealership, especially their service department, as they consistently go above and beyond, out of their way, and always make you feel valued as a client. I’ve been dealing with service departments since the family’s ‘78 Rabbit became mine 32 years ago. A lot of things have changed since then and Vancouver Volkswagen has entered into the ‘auto-spa’ level of offerings. From the simple, but VERY appreciated beverage station (a mini Barista, really) to ...
I have been very impressed by the attention I have received at Vancouver Volkswagen. From the first day I walked in and asked Ryan Linton questions about the ID.4 and then through the order process with Mark Hansford, I have always been treated in an honest and professional manner. Today I picked up my new ID.4 and was given a thorough overview and test drive with Andy Gee. Happily recommend Vancouver Volkswagen.
I purchased my new Vehicle through Vancouver Volkswagen: I received exceptional service from everyone involved from Mark in sales through financing: Howard and Andy that took his time to show and teach me all the features of the new car to set up the apps for my car and phone. Very helpful, friendly and professional team gathered in Vancouver Volkswagen. I definitely recommend Vancouver volkswagen to anyone who wants to receive quality service for one of their biggest investment.
We recently bought a new car at Vancouver Volkswagen and the team phenomenal. We were not pushed to get any additional services and the team explained everything really well. We are super happy with our new car! Thanks Mark, Andy and Howard for a great experience!
Amazing experience! Worked with Bryant for sales, Jody for finance, and Andy for delivery and they were all incredibly helpful! So happy with my new VW
I have been to many VW dealerships in North America and I can confidently say that Vancouver VW service department is at top of my list. Their technicians know how to fix cars well, the service staff are friendly, professional, and extremely helpful. They are a bit more expensive but I'd gladly pay more for a great service. They helped me when I was desperate to fix my car in a timely manner.. I would definitely recommend them. Special thanks to Michael and Micky. Well done and keep up the great service.
The service I received at Vancouver Volkswagen was 5 star from start to finish. Ordering my ID.4 through Mark Hansford was seamless. Mark answered all of my questions and kept me up to date on the latest situation and estimates. Howard worked tirelessly and the paperwork, documentation and helping me through the financial process. Both Andys then worked with me (a very illiterate person when it comes to electronics) for hours, explaining what the car does and how to set up all the apps. Great work, everyone. I'm a very happy customer
Picked up ID4 today and Andy was awesome!
Mistakenly took my car in a day before it's scheduled service and they still accommodated me. I had an issue with my vehicle that other VW service shops would brush off and not actually address but this team actually tracked down the issue and addressed it quickly. Text updates from Jacky throughout were awesome to keep me in the loop. Very satisfied
I got a nail in my tire a few months ago and was quoted at least $50-70 from most places. When I called Volkswagen they quoted me $27 to patch it which was an easy choice and were able to schedule an appointment for the next morning. The staff were super friendly and ended up patching the tire free of charge and even washed my car for me. The Breka across the street is an added bonus.
We found Vancouver Volkswagen very inviting, caring and helpful. I was a bit nervous about learning the ins and outs of the new 2023 Volkswagen ID4 but Andy Gee, the vehicle delivery specialist, really put me at ease by going through all the features and short cuts very thoroughly. He was very kind, informative, experienced and answered all our questions. He went above and beyond and showed us the parking assistance feature by demonstrating what we needed to do. I highly recommend the wonderful team (Mark, Jody, Steven and Andy) at Volkswagen Vancouver and we are so excited to drive our ...
Got my Tiguan from Sean at Vancouver Volkswagen this Christmas. Highly recommended him as he is both professional with deep understanding of the car and patient on helping me to identify which car I need. The entire purchase process is seamless. Howard the manager was able to complete the documents fairly quick. Andy the deliveries specialist shows extraordinary passion on VW vehicles. He walked me though the features, technology, safety of the car, and explained in details and repetitively when I was unclear. The process is not just purchase and sale, but an VW auto immersion. Highly recommend Vancouver Volkswagen!
I would like to thank Michael for his kind and professional help removing the lock nuts on my Tiguan that I stripped with my lock nut key. After arriving at the dealership he brought out his key set, torque wrench and 4 new regular wheel nuts. He removed the lock nuts torqued in the new nuts and I was on my way in a few minutes. Very pleasant, very helpful, I will be back for other services. Thanks again Michael, Miles Patrick, Vancouver
The staff, technicians, and overall service at Vancouver Volkswagen is amazing. I took my vehicle there two days ago on short notice without an appointment during snowy weather for a battery replacement and they were fantastic. Their parts and labour fees are very competitive, the customer service was excellent (shout out to Mickey Huang) and their follow up exceeded expectations. Will be going back for sure. Highly recommend!
The security tire lug component had stripped so I wasn't able to remove the summer tires to switch to winters. Called VW and Michael Brand was able to get me into the shop within an hour on a Saturday to get the lugs off. He even provided new lugs as replacements at no charge. Been coming to VW Clarkdale since 2017 and it is always a positive experience. Thank you Michael and the mechanical team for going above and beyond. Ryan
Great experience, our second vehicle from this dealership - Andy was very helpful setting up our vehicle
Great Service
Great sales and service from Johnty and Ryan. Thanks very much guys!
Amazing experience. This was our first time buying a car, and we got a good deal for a 2nd hand car through Ryan who arranged everything for us- from inspection to insurance. Andy showed us everything about the car and he even polished the headlights for us before we left. We totally forgot that the car is 16 years old because of how new it looked! The whole experience was very smooth and hassle free.
Merica is very sweet girl and very helpful in term of helping me choose the car that I like. And Andy Gee, he is super detailed person. He went through everything with me about the car, all the functionalities. So far, this is great customer service comes from Volkswagen Vancouver team.
Top-notch customer service. Staff was attentive, knowledgeable, and polite. Great deals.
Great experience at Vancouver VW from purchase to pick up! Awesome service throughout.
Good customer service, excellent prices, and a knowledgeable team.
The young man that helped me was wonderful. You are lucky to have him!
I love my new 2022 Atlas! Thanks so much for all your guys’ help! This really is the perfect car for me!
If you’re looking for a reliable used car, I strongly suggest that you check out this location. Not only will they work with you to make sure you can afford it, you can also rest assured that it won’t start breaking down on you anytime soon.
I had a pleasant experience here the other day. Was able to test drive a few of the new models and plan on coming back in a month or so to purchase.
Five stars to the servicing crew for getting my car in and out of there within a couple of hours on a busy Friday. Your hard work is appreciated.
Beautiful cars, Highly recommend this place.
Traded in my old VW for a newer model – couldn’t have been an easier process
Excellent customer service! Always friendly! Always helpful!
Timely response and a very fair negotiation
Fantastic staff here, with a clean showroom and a wide selection of vehicles.
love my brand new tiguan comfortline. nice exterior/interior and it drives like a dream.
Was extremely happy with my experience. Extremely helpful staff that answered all of our questions and helped us get the perfect car.
The process and communication was excellent. They called and had my vehicle ready when promised!
Didn’t use any shady sales tactics on me. Didn’t even try to pull the wool over my eyes. The entire negotiation process was conducted with a level or respect and professionalism you hardly ever find at car dealerships anymore. Reminded me of back in the day when I would go with my dad to a dealership to buy a car and the way they did things back in the 60s, back when they still treated people like people and not just a walking talking pocketbook.
Just got another new lease done. Have been working with this location for over a decade!
I wouldn’t trust anyone else to work on my car. I know that dealerships are notorious for being overpriced, however I’ve found that their prices are comparable to local mechanics, and they always do a much better job. Quick turnaround times too.
They helped me find the exact car that I wanted. Great service
This may have been my best experience with a repair shop.
Love my Tiguan. Hands down the best car I’ve ever owned and whenever I need it serviced I just come back here and they take care of my baby. I wouldn’t trust anyone else with him.
Andy Gee was very helpful explaining the many features of our new Volkswagen I d 4 Love the car ❤️❤️
The Vancouver VW team created a wonderful car buying experience. We booked our ID.4 this year and from the day one I was connected with Mark Hansford ,EV sales Manager. He was excellent from day one to provide updates on regular basis and answering all our questions. He helped us delivered the car as per promise time line. Judy from Finance team helped us with payments and options and she was excellent to creates numbers that work for us. Andy Gee , vehicle delivery specialist explained the car really well and answer all our questions. I will highly recommend this dealership ...
Went in with a general idea of I what I wanted, and ultimately I made a decision based on price and functionality. I don’t know a lot about cars so it was helpful to have reps there to go over all their features and whatnot before I made a final decision.
Perfect service. My rep was amazing. I am very happy
What a great experience! Thank you for assisting us and going above and beyond on getting our family’s first SUV and making it worth our while. You definitely gained a new customer for the next car, you guys were amazing!
The only place I’d buy a Volkswagon in Vancouver.
Vancouver Volkswagen is the best car dealer ever! I’m very happy with my vehicle. 🙂
All staff here are very helpful and friendly. They are willing to answer all my questions and discuss concerns. Overall, I am satisfied with my experience here.
Fantastic customer service and so easy to talk with! Highly recommended and appreciated our transaction. Thank you so much!
Unbelievable service! The team at Vancouver Volkswagen goes above and beyond! I was having an issue with my Touareg and a terrible shimmy from the front end while traveling back home which is 7 hours from Vancouver. I made it as far as Chilliwack and called several shops including the local VW dealer in that city and nobody was willing to assist me. I called Vancouver VW and they welcomed me to come there and have it looked at right away. Due to the nature of my problem and having to travel through the mountains with snow and icy roads, I ...
Purchasing a vehicle was a painless process beginning to end. Thank you.
This is the best VW dealer I have been to. They're efficient and professional. I will recommend this dealer to anyone I know looking to find a VW or get theirs serviced.
We are very satisfied with the service performed on our Jetta.
More than satisfied with my experience. I didn’t end up buying just yet but I got all of my questions answered and I have a much better idea now of which car and I want and what price I’m looking to pay.
I had a spectacular experience at this dealership. The salesman I spoke with was phenomenal. Super friendly and courteous, and not pushy in the slightest. He helped us pick the perfect car the very same day we went in.
I called to make an appointment for an oil change and my call was returned my call right away. He booked the appointment and when I got there, my car was taken in quickly. Thanks for the fast service!
Our overall experience was amazing! The entire process was easy, from the first contact with our rep to closing the paperwork later.
Michael in service is the absolute best. He did everything he could to help me out and went above and beyond to make sure I was taken care of. I highly recommend this dealership thanks to his exceptional customer service. Thank you very much, Michael!